We have a 'no quibble' return and refund policy here at easyschoolbooks.ie. We will exchange or refund any item as long as it is returned in mint condition and there are no markings on the item being returned. We must be notified within 14 days of receipt of an order to have an item exchanged or refunded. If an item being exchanged or refunded is damaged or marked in any way it may be subject to a fee and will be exchanged or refunded at a discounted price. If you have any queries regarding returns and refunds call us on 091 632791. Please have the order number you were issued with when placing the order at hand.